Insurance Solutions Group offers customer service assistance to our clients via a dedicated department of highly trained customer service representatives.  Just as we do in our marketing, proposal and consulting recommendations, our customer service team insists on complete satisfaction for our partners when providing the answers to your day-to-day questions. In order for you and your busy HR staff to continue to focus on your own business, please allow us to become part of your team!  Not only does Insurance Solutions Group assist you with marketing your group and individual business, we can also help you manage the following, which are just a few of the services that we provide:

•  Administration kits 
• Coverage questions/issues 
• Replacement I.D. cards
• Eligibility issues
• Claim issues, claim status updates
• Legislation issues, HIPAA, COBRA, FMLA, State Continuation, Conversion 
• Network concerns
• Re-qualify existing groups when applicable
• Renewal processing, plan alternates, benefit changes
• Employee meetings
• Human Resources meetings (administration services)
• Expertise with buyouts, mergers, acquisitions, etc.
• Supplies/updated materials
• Re-instatement assistance
• Carrier cancellation processing

Let us assist you with your next customer service inquiry!